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Verminius Rex

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I nearly threw the phone, the I nearly dropped it... [Oct. 15th, 2008|10:17 am]
Verminius Rex
I called the lab that did the wrong test on Kiyan's blood sample, since I'm not going to pay for something I didn't order. Mistakes happen, I know. I called the number on the bill we got from the lab, and entered Voice Menu Hell. About 3 menu deep, I pick an option that dead ended. I nearly threw the phone.

A couple tries later, I'm trying to find any human. I pick the option to review the account and make a payment, figuring that somewhere is a human hidden like the great Wizard of Oz behind a curtain somewhere, watching this rat try to traverse the maze. I enter the invoice number.

The balance due is $0. They took care of it themself. I nearly dropped the phone. Only took me about 7 minutes of listening to confusing options, pushing buttons, backing up and trying again.

Probably tomorrow I'll take Kiyan in for another blood draw so they can try again.